Trading Services
Reporting to the Head of Trading Services, the successful candidate will provide first-class support to our global client base in all aspects of service delivery.
This will include trade dispute resolution, supporting our various technical and mobile platforms, as well as generally assisting with any client queries that arise. Once fully competent in all aspects of client support, the successful candidate will begin to gain more responsibility for executing trades.
In the longer term, the successful candidate may be given exposure to direct client management. This is an entry level position, offering extensive and ongoing training, providing individuals with a good foundation to further develop their careers into other exciting areas of our business.
The team is required to work shifts throughout the week to ensure there is adequate support for the different time zones and international markets that we cover. It may occasionally be necessary to work public holidays.
Essential criteria
- Educated to degree level
- Fluent in English (verbal & written)
- Excellent interpersonal and communication skills
- High level of numeracy
- A keen, demonstrable interest in, and understanding of, financial markets
- Six months' experience working in a client facing, administrative role (this could be gained either through a 'gap year' or as part of a student part-time role)
- Strong attention to detail
- Works well under pressure
- Self-motivated and able to work at a consistently high standard
- Able to take proactive action when necessary
- A logical and analytical approach
- Very well-organised with good time management skills
- Computer literate in Microsoft Office
Desirable criteria
- Fluency in another European language
- Experience working within a financial environment
Please forward your CV along with a covering letter outlining your suitability, to the attention of the HR Manager at hr@igindex.com.au